1 No Refunds on Monthly Subscriptions
- All monthly subscription charges are final and non-refundable.
- When you cancel, you keep full access to your plan until the end of your current billing period.
- No partial refunds are issued for unused days in a billing period.
2 Exceptions
We will issue a full refund if any of the following apply:
- Duplicate charge — you were charged twice for the same billing period.
- Charge after confirmed cancellation — you were billed after you had already cancelled your subscription.
- Extended outage — the LeadNova service was completely unavailable for more than 72 consecutive hours during your paid period.
To request a refund under any of these exceptions, email us at [email protected] with your account email and a brief description. We will review and respond within 3 business days.
3 Free Plan
The free plan is always free — there are no charges, ever. No credit card is required to sign up or use the free tier.
4 Cancellation
- You can cancel your subscription at any time from your billing settings — no questions asked.
- Your access continues until the end of your current billing period.
- After cancellation your account reverts to the free plan automatically.
5 Contact
For any billing questions or refund requests, contact us at [email protected]. We respond within 48 hours on business days.